2019 saw continued growth in voice technologies, following the massive leaps in 2018 and 2017. In many ways, 2019 was about the maturation of voice and the ecosystem around it. As we start into 2020, we begin to ask what’s next.
The Future of Voice Technology
Voice technology today is where mobile technology was 10 years ago. In 2020 we will see it expand across multiple industries. Through the use of conversational technology, voice searches and interactions will become more fluid, increasingly accurate and more streamlined than traditional text searches. 2018 research from PwC showed only 10% of surveyed customers were unfamiliar with voice technology, and of the 90% that were, 72% had used voice technology.