Senior Product Manager/ Director of Product Management, Search Relevance

Website Salesforce

Job Category

Products and Technology

Job Details is looking for a Senior Product Manager or Director of Product Management to join our Search team to disrupt how millions of users discover, draw insights, and take action on their content.  This is a once in a lifetime opportunity to work on ML/AI initiatives in NL and Conversational Search in one of the most used features in Salesforce.  Come help us consumerize the Enterprise Search experience.

The role will have both inbound and outbound responsibilities. Inbound responsibilities include working with our User Research, Data Science, and Engineering teams to take search relevance features from initial concept to successful delivery. Outbound responsibilities will include meetings with customers, partners, and industry analysts to evangelize your product.

Data Science products involve complicated and specialized concepts that are not readily understood by all internal stakeholders. You will need to synthesize and summarize deep technical concepts to effectively communicate your vision to each stakeholder and ensure it delivers true business value.


  • Leverage market analysis, competitive knowledge, and customer research to define a product strategy.

  • Work closely with data science, engineering, user experience, and documentation teams to deliver on the strategy.

  • Engage directly with customers to ensure the product will reach their desired business outcomes.

  • Define feature metrics and experiments(AB or other) to evaluate success.

  • Create compelling demos for both internal and external use.

  • Represent as a search domain expert at industry and corporate events.

  • Manage healthy relationships with business stakeholders and cross-functional delivery partners.

  • Assist in using cutting-edge technology, including developing proof of concepts to aid the development process.

Experience/Skills Required

  • Search or Information Retrieval experience.

  • Leadership – Proven ability to set a vision, and lead a cross-functional team.

  • B.S. degree (Computer Science or related degree).

  • Awareness of ML/AI techniques, tools, and the latest advances.  

  • Love data – we do. Proficient at leveraging data sets to analyze and improve user experience.

  • Must be a self-starter, highly motivated, and able to shift directions quickly when priorities change.

  • Proven ability to prioritize and politely say “No” to a litany of good ideas.

  • Proven ability to create detailed functional specs, wireframes for new product ideas.

Nice to haves

  • Domain knowledge in Enterprise Software, CRM or SaaS products.

  • Statistics, Data Mining, or Data Processing experience.

  • MBA or Technical Masters Degree.

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