Senior Product Manager or Director of Product Management. Salesforce Search Relevance

Website Salesforce

Job Details

Salesforce.com is looking for a Senior or Director Product Manager to join our Search team to disrupt how millions of 

salesforce users discover, draw insights, and take action on their content.  This is a once in a lifetime opportunity to work on zero to one ML/AI initiatives in Natural Language understanding and retrieval in a fast paced development environment.  Come help us consumerize the Enterprise Search experience. 

The role will have both inbound and outbound responsibilities. Inbound responsibilities consist of working with our User Research, Data Science, and Engineering teams to define and develop ML solutions to understand various intents specified in the user’s search query.  Outbound responsibilities include meeting with customers, partners, and industry analysts to define product roadmap and evangelize your product.  

Data science products involve complicated and specialized concepts that are not readily understood by all internal stakeholders. You will need to synthesize and summarize deep technical concepts to effectively communicate your product vision to each stakeholder. 

Responsibilities:

  • Leverage market analysis, competitive knowledge, and customer research to define a product roadmap.

  • Work closely with AI research, data science, engineering, user experience, and documentation teams to execute on product strategy. 

  • Define feature metrics and experiments(AB or other) to evaluate success. 

  • Engage directly with customers to ensure product will reach their desired business outcomes.

  • Create compelling demos for both internal and external use.

  • Represent salesforce.com as a search domain expert at industry and corporate events.

  • Manage healthy relationships with business stakeholders and cross functional delivery partners.

  • Assist in using cutting edge technology, including developing proof of concepts to aid development process.

Experience/Skills Required:

  • Leadership – Proven ability to set a vision, excite and lead a cross-functional team.

  • B.S. degree (Computer Science, MIS or related degree).

  • 3-7 years Natural Language processing or Machine Learning specific product experience.

  • Awareness of ML/AI techniques, tools, and latest advances.  

  • Love data – we do. Proficient at leveraging data sets to analyze and improve user experience.

  • Must be a self-starter, highly motivated, and able to shift directions quickly when priorities change.

  • Proven ability to prioritize and politely say “No” to a litany of good ideas.

  • Proven ability to create detailed functional specs, wireframes for new product ideas. 

Nice to haves

  • Search or Information Retrieval experience. 

  • Domain knowledge in CRM, Service, or Marketing.

  • Statistics, Data Mining, or Data Processing experience.

  • MBA or Technical Masters Degree.

To apply for this job please visit salesforce.wd1.myworkdayjobs.com.